Frankie Collagen respects the use of your personal details and your privacy will be protected with confidence. Any personal information provided will be used for internal use only and will not be disclosed to any third party.
No disclosure required
The Website can be viewed without the need for you to disclose any personal information to us.
If you wish to subscribe to our Subscription service then you must complete the online registration form which requires that you disclose a limited amount of personal data and become a registered user (member).
Types of data we collect
We may collect, store and use the following types of data about you from the Website:
- personal data about you, provided by you at the time of subscribing as a Member, which includes, but is not limited to, your name, address, email address, credit-card information/payment details, and any other such personal information that you provide to us through your dealings with us;
- aggregate technical information, which tracks traffic to the Website, and includes, but is not limited to, your device identifier, server address, IP address, domain (whether you are accessing the Website from New Zealand or elsewhere), the platform you are using, browsers used when accessing the Website (including version), users’ search terms, pages accessed on the Website, links that are clicked on, date and time of Website visits, users’ operating systems, and any other such technical information relating to your use of the Frankie Collagen website.
Sources of data collection
We may collect and hold personal data about you from the following sources:
Failure to provide necessary personal information when requested may result in certain services on the Website or Affiliated Websites not being available to you.
Members are able to access and change their details (name, email address, password, and credit card information) as part of their Subscription Customer Portal access.
Disclosures of your data
We will not disclose personal data we hold about you to any third party except as set out in this section.
We work with third-party service providers who provide hosting, maintenance, backup, storage, infrastructure, payment processing, logistics and delivery, analysis, marketing and other services for us, which may require them to access information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information. Some of these service providers may be located in countries other than yours or ours.
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
Sale of our business
In the event that we propose to sell the business or any of our assets, we may provide your personal data as part of a database to a prospective buyer solely so that they can consider the purchase of the business. Should we proceed to sell the business (or a material part of it) we may provide your personal data as part of that sale so that the purchaser can continue to operate the business and contact you about their plans for the business.
Use of your data
We process and use the data we collect for the following purposes:
(c) to assist in prepopulating certain information in various forms that may need to be completed when you transact with us using the Website and Affiliated Websites;
(d) to assist in providing the Subscription to you, including to allow us to process payments in respect of your Subscription – you will have the option to choose to allow us to store your credit card or other payment account information by checking the “Remember details for next time” checkbox at the time of payment. If you elect not to store your credit card or other payment account information you will need to resubmit this information for each purchase made from the Website;
(e) to monitor, develop and improve the Website and ensure that content on the Website is relevant, of interest to you and presented in the most effective manner for you;
(f) to update and maintain our records, including details of people that have accessed our systems;
(g) we may, from time to time, anonymise data and use it in a manner in which you cannot be identified so we can understand how our Website is used and the types of Products that are being purchased; and
(h) for any other use that you
Cookies and Tracking
We may use a "cookie" file, tracking pixels and other related technologies containing information that can identify the computer, smartphone or other web–enabled device that you are working from.
We may use the information generated by cookies, tracking pixels and other related technologies to:
The browsers of most computers, smartphones and other web–enabled devices are usually set up to accept cookies. If your browser preferences allow it, you can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are set. Each browser is different, so check the “Help” menu of your browser to learn about how to change your cookie preferences. You do not need to have cookies turned on to use the Website or any Affiliated Website in general, but you may need them for any customisable areas that we have now or in the future. Please remember that cookies are often used to enable and improve certain functions on our Website or any Affiliated Website. If you choose to switch certain cookies off, it may affect how the Website or any Affiliated Website works and you may not be able to access all or parts of the Website or any Affiliated Website.
Linking and third-party websites
The contents of the Website may include links to other third-party websites (Linked Sites). The Linked Sites are provided to you as a convenience and/or a courtesy, and the inclusion of any link does not imply our endorsement of the Linked Sites or any association by us with their business or owners. We are not responsible for the data protection/privacy/cookie usage policies of any Linked Sites and those sites may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies of such Linked Sites before providing your personal data to any third party.
Opting in and Opting Out
(a) opt out and not receive certain services or participate in certain interactive areas; or
(b) opt in to agree to be contacted by us in relation to certain matters such as notification of new features to the Website promotional
You may opt out of receiving certain types of communications from us by utilising the unsubscribe function in communications sent to you. Any emails we send will also always contain a link at the bottom enabling you to edit your email settings, be removed from our general mailing list, or where you are a Member you can unsubscribe as part of your Subscription details. If you elect not to receive emails or ask to be removed from a mailing list, we may still send you emails where it is necessary to provide you with details of any purchases you have made, changes to our services, or the way the membership or Website is to operate.
Holding, accessing and correcting
Under the New Zealand Privacy Act 1993, you have rights of access to and correction of personal information that we hold. For information about this Act and how it protects the personal information of individuals in New Zealand, click here.
You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you.
You have the right to request correction of any of your personal information provided to us, at any time and as often as necessary. We rely on Members to update or correct their personal information whenever necessary. We offer the ability for Members to correct or change their personal information online at any time and as often as necessary. This enables you to have any incomplete or inaccurate information we hold about you corrected or updated.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). We may charge a reasonable fee where permitted by law if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10-094
Wellington 6143, New Zealand
Phone: +64-4-474 7590
Enquiries Line: 0800 803 909
1.1. Site: This website firstname.lastname@example.org (the Website) is operated by Two Islands Co NZ LTD.
2.1. In these Terms, the following words have these meanings:
“Content” means any software, data, information, picture, graphics and other materials published or made available on the Website, including all third-party content and User Generated Content.
“Delivery” means providing the Products set out in a product order to you or leaving the Products set out in a product order at the front door or similar point at the address supplied by you in the product order, or any particular point specified by you in the product order, or where a signature is required, at the time the goods are handed over and signature is obtained from a person at the relevant site.
“GST” means goods and services tax as set out in the Goods and Services Tax Act 1985.
"Member" means a user that has completed our registration process and created an account while they maintain that account.
"Product" means the goods and/or services being offered by us and promoted through the Website or Affiliated Website.
“Subscription” has the meaning given to that term in
“Unacceptable” means anything that is defamatory, harmful, offensive, upsetting, obscene, inappropriate, false, misleading, unsuitable for persons under the age of 18 years, in violation of any law or regulation, or otherwise considered by us as being unacceptable.
"User" means any user of the Website who is not a Member.
“User Generated Content” means any information and materials uploaded or generated by Users and/or Members (which may include you).
“We", "us", "our" and “Website” are a reference to Frankie Collagen Co. Trading LTD.
“Website” has the meaning given to that term in clause 1.1.
“You" and "your" are a reference to you.3. Conduct of Users
3.1. In accessing and using the Website or any Affiliated Website whether as a User or a Member, you acknowledge and agree that you will not do any of the following:
(a) post or transmit any Content that is or is reasonably likely to be Unacceptable;
(b) abuse, harass, stalk, threaten, breach the confidence of or otherwise violate the rights (such as rights of privacy and publicity) of others;
(c) post or transmit Content that infringes the intellectual property rights of any person;
(d) access an account, without authority, that is not your own or impersonate any other User or Member;
(e) manipulate or access, without authority, any part of the Website or any Affiliated Website, or post or transmit any Content that contains any virus or other destructive component;
(f) commit or encourage a criminal offence, or post or transmit any Content that is prohibited by or violates any applicable law or regulation;
(g) transmit any unsolicited advertising, promotional materials or any other forms of solicitation, unless expressly authorised by us; or
(h) any other conduct that otherwise breaches the Terms.
4.3. Details: You confirm that any information you provide to us relating to you through the membership registration process, or subsequent to registration, is current, complete and accurate at the time you provide it, is not misleading or deceptive, or likely to mislead or deceive. If your details change whilst you are a Member, you agree to update such information in a timely manner (which can be done by logging onto the Website).
4.4. User ID and password: You must ensure that your user ID and password is kept secure and confidential and not revealed to any other person. You are entirely responsible for all activities that occur through the use of your user ID and password. You must notify us immediately of any unauthorised use of your user ID and password or any other breach of security. Following any unauthorised use, you will cease using that password and create a new unrelated password. You indemnify us, our directors, officers and employees against all costs, expenses and damages incurred in connection with any claim arising from any reasonable reliance by us on any use of your password, including us disclosing information relating to your membership and Subscription with us.
4.5. Communications: Where, on registering as a Member or subsequently, you indicate that you wish to receive email communication or mobile phone text messages from us, we may continue to communicate with you using such technology until you indicate otherwise. These communications may include information about our Products and features of the Website, notices about applicable fees and charges, transactional information and other information concerning or related to the Website, Products and/or product orders.
(a) email communication at any time by using the unsubscribe link in any email; and
(b) mobile phone text messages by following the instructions set out in any text message.
4.7 Warranties and acknowledgments: In relation to any content you submit to the Website as a Member, you:
(a) warrant that you are the owner of the content or are otherwise authorised or licensed to provide it to us;
(b) warrant that the content is not Unacceptable;
(c) grant us a non-exclusive, worldwide, perpetual, royalty-free licence to use and republish your content in any format, and to exercise all copyright, moral and publicity rights relating to your content;
(d) acknowledge that we may edit your content for brevity, style or clarity; and
acknowledge that if we use and republish your content, we would attribute such content to you and we would still attribute such content to you if we make minor edits to your content.
4.8 Termination: We reserve the right in our sole discretion to terminate your membership at any time if you violate these Terms.
5.2. Delivery schedule: The date of Delivery for your first Subscription is selected by you prior to confirmation of the start of your Subscription. Future Deliveries run on a regular schedule depending on your Subscription. The delivery schedule is visible to you as part of your Subscription details. Actual Delivery times may vary based on your location, our Product availability and other circumstances impacting delivery out of our control (including public holidays). We are not responsible for any delays in Deliveries out of our control. The delivery schedule can be found in My Account > Manage Subscriptions > Delivery Schedule.
5.3. Amendments: Any changes you make to your information may change the price of your Subscription and we will display this price to you once you have submitted the changes.
5.4. Prices: The total price paid by you for the Subscription is the price of the Products in each specific order plus costs and expenses of supply and delivering the Products, calculated on the day that order is processed in accordance with clause 3.
5.5. Termination: Your Subscription will remain in place unless you give notice of termination. You can terminate your Subscription at any time by logging into your account and going to the Subscriptions section of my account. Your Subscription will still be charged and delivered if your notification of termination is within 24 hours of your next scheduled delivery in accordance with clause 5.2 and 4.
5.6. Reactivation: If you terminate your Subscription and reactivate at a different time, the price for the reactivated Subscription may be different to the price in effect for the plan at the time of termination.
5.7. Cancellation: We reserve the right to refuse or cancel Subscription orders at our sole discretion. If we do this, you will only be charged for Subscription orders that have been shipped to you.
6.1. Ad-hoc purchasing: You do not need to be a Member or hold a Subscription to purchase Products from us.
7. Prices and payment
7.2. GST: Unless otherwise expressly stated, all amounts specified on the Website and any Affiliated Websites are GST inclusive.
7.3. Payment method: You must pay for your Subscription or any Products purchased with a debit card, credit card or any other payment method that we make available from time to time. In doing so, you acknowledge that:
(a) additional bank charges may apply to certain transactions;
(b) you are liable for all costs associated with any default in payment for any Product order; and
(c) title to the Products will pass to you on receipt of full payment for the relevant Products.
7.5. Payment information: We may securely store and use credit card or other payment account information provided by you to make withdrawals from your account in exchange for payment for any Product confirmed in a product order.
8.2. Loss or damage: We will bear the risk of loss or damage to the Products until Delivery. Risk in the Products will pass to you on Delivery.
8.3. Non-delivery: If we accept that a Product was not delivered, or that Products delivered were spoiled or damaged when delivered, we will replace the affected products or issue a refund for the amount paid for the products.
8.4. Signature required: Our Products require a signature by default, you are responsible for being available to sign for the delivery. If you are not available and the delivery was unsuccessful because obtaining a signature was not possible or there was no safe drop area for the courier, you may be charged an additional fee for re-delivery or you will need to make arrangements with the courier company to collect the goods.
8.5. Exclusion of liability: You acknowledge and agree that:
(a) Quoted delivery times are estimates only;
(c) To the extent permitted by law we will not be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the Product order or Subscription not being fulfilled or the Products not being delivered within the anticipated delivery time.
(a) Email us at email@example.com from the email address associated with your order.
(b) Include details of the Product you wish to return and a reason for the return.
9.3. Product returns: If we require Products to be returned to us, we will communicate this to you and arrange collection. Please take reasonable care of the Products whilst in your possession prior to any return. We will inspect the returned Products on arrival.
9.4. Refunds: No refunds are issued unless the product is faulty or the incorrect item was sent, in which case, a replacement, refund or exchange will be issued for orders placed within 7 days from the date of order dispatch. We do not issue refunds for change of mind or dispute of efficacy. If a fault is agreed on our part and/or refund agreed, we will endeavour to refund you for the cost of the item being returned, within 3 business days.
10.2. Exclusion of liability: To the maximum extent permitted by law, we will not be responsible or liable to you or any other person for any loss or damage:
(a) in relation to your access and use of the Website, including if the Website is unavailable (in whole or part) or performing slowly; or
(b) in connection with any errors, omissions or misstatements in any material on the Website.
10.4. Warranties: Warranties, conditions or obligations may be implied or imposed by the Consumer Guarantees Act 1993 (CGA), which cannot be excluded, restricted or modified. This clause is not intended to limit your rights under the CGA, except where Products are purchased for business purposes, or used in a business, in which case we:
(a) to the extent permitted by law, expressly contract out of all provisions of the CGA; and
(b) will not be liable to you in any event, whether in contract, tort (including negligence), statute or otherwise and for any loss or damage however caused (including direct, indirect, incidental, special or consequential loss or damage) for any loss of goodwill or loss of profits for an amount in excess of the amount paid by you to us for the Product.
11. Linked sites
11.2. Liability: You access Linked Sites at your own risk and to the maximum extent permitted by law we will not be:
(a) responsible for the availability, content, security, policies, or practices of any Linked Sites; or
(b) liable for any loss or damage (including direct, indirect, incidental, special or consequential loss or damage) suffered by you from accessing, using, relying on or trading with third parties; or
(c) responsible or liable for any dealings that you have with the third party.
11.2. No approval: Any link to a Linked Site does not constitute sponsorship, endorsement, or approval by us of the content, policies, or practices of such Linked Sites.
12.3. Law: These Terms are governed by and will be construed in accordance with the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand.
12.4. Contact: If you have any questions or concerns in relation to the Website, Affiliated Website or these Terms, please contact us by sending an email to firstname.lastname@example.org